When a guest forgot their phone or the code will not scan, you can still check them in.
From the scanner
- In the check-in screen, tap Manual entry.
- Search by name, email, or ticket number. Door staff with the Scanner role type the ticket number.
- Tap the guest, compare the name with their ID, then tap ID matches: check in.
From the guest list
- Open the event, then Attendees → Attendee list.
- Search by name, email, or ticket code, or filter with the chips (Checked in, Not yet).
- On a phone, tap the guest to open their details and tap Check in manually. On a laptop, use Check-in on the row, or select several rows and use Check in selected.
Screenshot: Guest list with search, filter chips and a guest's details
Undo a check-in
Open the guest and tap Undo if you admitted the wrong person.
Manual check-in follows the same rules as QR scans: one admission per ticket, and refunded or transferred tickets are refused.
