With group registration, one person can register for several tickets at once, for example a family or a team. It is on by default for every event.
Turn it on or off
- Open the event, then Sales → Order options → Order form.
- Use the Group registration switch.
- On: guests choose a quantity, up to each ticket type's per-order limit and the tickets left.
- Off: every registration is for exactly one ticket, so each guest registers under their own name. Use this when you need a named ticket for every attendee.
What guests see
Guests pick a ticket type, choose how many, and enter their own name and email. Per-guest names are optional unless your order form asks for them.
One registration is for one ticket type. To add a different type, or more tickets later, guests use Get more tickets on their ticket or confirmation page. It starts a new registration for the same event.
At the door
Scanning any ticket from a group shows Group · 1 of 4 checked in. Tap Check in the other 3 guests to admit the rest. Each ticket is still checked in on its own record, and refunded or transferred tickets are skipped. On the guest list, grouped guests show a Group of 4 label.
See Scanning tickets at the door and Setting up ticket types.
